We will discuss your enquiry and arrange a viewing at a convenient time. A member of staff will accompany you, answer questions, and provide practical advice.
Everything you need to know about renting with us, from finding the right home to moving in and beyond. Our aim is to make renting straightforward and transparent. We do not charge tenants for referencing, preparing the tenancy agreement or moving in. You may still need to pay permitted payments such as rent, a refundable holding deposit, a refundable tenancy deposit and certain other payments allowed by law.
Browse suitable homes and send us your enquiry.
We organise a convenient appointment with guidance throughout.
Complete checks, sign the tenancy, and collect your keys.
What renting with us costs you, who you deal with, and how the process runs.
We do not charge tenants for referencing, preparing the tenancy agreement, inventories or moving in. Before you apply, we will clearly explain any permitted payments that may apply. A refundable holding deposit cannot exceed one week’s rent. A tenancy deposit cannot normally exceed five weeks’ rent where annual rent is below £50,000, or six weeks where annual rent is between £50,000 and £100,000. Tenancy deposits are protected in a government-approved scheme.
One team from your first viewing to the day you hand the keys back, with a direct line for lettings, maintenance and rent payments.
Finding a home, viewing it, referencing, the tenancy agreement and rent — each one is set out below.
Quick answers to common questions about renting, referencing, deposits, and your tenancy.
Simply use our property search to browse suitable homes. Once you find a property you are interested in, complete the enquiry form or contact our team directly.
We will discuss your enquiry and arrange a viewing at a convenient time. A member of staff will accompany you, answer questions, and provide practical advice.
We will explain the application process, referencing criteria and Right to Rent requirements before requesting documents.
Referencing may include checks on identity, address and rental history, income and affordability. We apply consistent affordability criteria and consider all forms of income, including earnings, benefits and pensions, equally. Having children or receiving benefits will not itself disadvantage an application.
Each adult occupier must complete the appropriate Right to Rent check before entering into the tenancy. Depending on your circumstances, this may be completed using a Home Office share code, an approved digital identity check or acceptable original documents.
We will tell you how your personal information will be used and provide access to our privacy notice.
If your application is approved, we will agree a proposed start date and provide the prescribed written information about the tenancy before the tenancy agreement is signed or otherwise agreed.
Most new private tenancies are assured periodic tenancies. They continue on a rolling basis and do not have a fixed end date.
We will not ask for or accept rent until the tenancy agreement has been signed by all parties. After signing and before the tenancy starts, we may ask for the first month’s rent, or up to 28 days’ rent where rent is payable more frequently than monthly.
Before you move in, we will confirm the deposit arrangements, payment dates, inventory, meter readings, keys and responsibility for household bills.
Rent is payable on the dates stated in your tenancy agreement, normally by standing order. We will not require you to pay rent before an agreed payment date.
Your agreement will explain which household bills are included in the rent and which you must pay separately. Responsibility for Council Tax, water, energy and communication services depends on the property, the tenancy terms and applicable law.
Support and guidance throughout your time in the property.
Report repairs as soon as possible using our maintenance form. We will assess the report, respond according to its urgency and arrange work in accordance with the landlord’s legal repair and safety responsibilities. If there is an immediate danger, fire, suspected gas leak or risk to life, contact the appropriate emergency service or utility emergency line first, then notify us as soon as possible.
We may arrange routine inspections, normally every three months. We will give at least 24 hours’ notice and arrange the visit at a reasonable time. Immediate access may be required in a genuine emergency.
Your tenancy agreement will explain how to end the tenancy. For an assured periodic tenancy created on or after 1 May 2026, the agreement cannot require more than two months’ notice. If it does not specify a period, at least two months’ written notice is required. Notice must normally end on a rent due date or the day before. We may agree a shorter notice period in writing. Different transitional arrangements may apply to tenancies that began before 1 May 2026. We will confirm the check-out process, final meter readings, return of keys and deposit arrangements.
A modern, reliable service designed to make renting easier.
Convenient viewing arrangements to suit your schedule.
Quality properties supported by professional management.
Advice from your first enquiry through to move-out, and someone to call while you are in the property.
If your question is not covered here, get in touch and our team will be happy to help with your enquiry.
This guidance applies to private renting in England.
Last legally reviewed: September 2026