If you get locked out when we are closed, you will need to call a locksmith at your own cost. If the locksmith changes the lock, you must provide Rent UK with two copies of the new keys.
Whether you need to report a maintenance issue, or you require immediate assistance for an emergency, we are here to help.
We will aim to respond as quickly as possible to help with your issue.
We will aim to respond as quickly as possible to help with your issue.
Use the emergency numbers below for urgent issues involving immediate safety risks. For standard repairs and non-urgent maintenance, use the maintenance form instead.
Important contact details and guidance for gas, electricity, water, and access issues.
If you can smell gas or in the event of a gas leak, immediately telephone Cadent or the National Gas Emergency helpline on 0800 111 999.
To report a power cut or an electrical hazard, call 105 (free, 24 hours). It connects you to your local network operator.
Leaks in road or footpath: If you see a leak outside, please report it as soon as possible so it can be dealt with quickly.
Leaks in your home: If you find a leak, turn off the water at the stop tap and report it to us straight away. Repairs to the water supply, heating and sanitation pipework and fittings are the landlord’s responsibility. You are responsible for leaks you cause, for example a tap left running, damage to your own appliances, or blockages caused by misuse.
If you get locked out when we are closed, you will need to call a locksmith at your own cost. If the locksmith changes the lock, you must provide Rent UK with two copies of the new keys.
Please read the repairs section of our Guide to Renting first. If you need assistance, fill out the maintenance form using the button below.
Please read the repairs section of our Guide to Renting first, then use the maintenance form to report your issue.
Your maintenance report has been sent to our maintenance team. We will be in touch, and you will receive a copy by email if you gave us an address.