Tenant Charges

Due to a high volume of failed appointments for inspections and repairs, there will now be a cost incurred to the tenant.  

The charges will be as follows: –

Northwest

• £25 for a failed general appointment
• £25 for a failed repairs appointment
• £50 for a failed compliance appointment such as Gas and Electric certificates which need to be completed periodically.
• £20 for key replacement
• £50 for break in and lock change
• £65​ for a Free-Standing Electric Cooker Install
• £70​ for a Washing Machine Install
• £100​ for a Free-Standing Gas Cooker Install
• £110 for a Washing Machine & Gas Cooker Install
• £50 for Tenants request for a change in the tenancy e.g. adding more tenancies to the agreement

Northeast

• £25 for a failed general appointment
• £50 for a failed repairs appointment
• £50 for a failed compliance appointment such as Gas and Electric certificates which need to be completed periodically
• £20 for key replacement
• £50 for break in and lock change
• £25 admin fee for document copies such as a tenancy agreement
• £110​ for a Free-Standing Electric Cooker Install
• £110​ for a Washing Machine Install
• £110 ​for a Free-Standing Gas Cooker Install
• £110 for a Washing Machine & Gas Cooker Install
• £50 for Tenants request for a change in the tenancy e.g. adding more tenancies to the agreement

Blocked Drains

Any invoices charged to the Company as a result of tenant negligence will be recharged back to the tenant

Charges for Damages

Any invoices charged to the Company as a result of tenant negligence/damage caused by the tenant will be recharged to the tenant. The amount rechargeable depends on how much it costs the Company to put property back in the same condition before the damage occurred.

Out of Hour Call-Outs

Any out of hours call outs that arent classed as an emergency in accordance with our Rent UK Repairs and Planned Maintenance Policy, will be recharged to the tenant. The amount rechargeable depends on how much the out of hours call out has cost the Company.

Contact

If you are unable to make an appointment that has been booked, please call our office on 01282 882699 to rearrange for a more convenient time.

Please note 24hrs notice must be given

It is important that inspections and repairs on your property are carried out to ensure that the condition of your home remains in a good state.

If you have any questions regarding the above, please contact our office on 01282 882699.