Maintenance Report

Who’s Responsible:

RENT UK PROPERTY

Responsive repairs
We carry out responsive repairs that are covered under our policy following a request by you, or someone acting on behalf of you, to repair or replace something already inside the property that is not working, or fallen under disrepair however further conditions apply, see Appendix B of the Maintenance Policy

Emergency Repairs
could result in immediate risk to the property or health and safety of people, for example uncontrollable leak or exposed wiring. Timescale 1 – 3 Days

Urgent Repairs
These are responsive repairs that need to be dealt with quickly but don’t present an immediate risk to property or people

Routine Repairs
These are responsive repairs that don’t need to be dealt with quickly but cannot be left until we start a planned program

Planned Maintenance
We may carry out planned maintenance when something needs replacing, for example brickwork and external doors. We identify these either when carrying out a responsive repair or as part of checks to ensure we are meeting our legal obligations.

Who’s Responsible:

TENANTS

In addition to your obligations stated in your tenancy, you are responsible for:

• Giving us, or our contractors, access to inspect the condition of the property and complete repairs, maintenance and
  other works. We will usually give you at least 24 hours’ notice unless there is an emergency. If we need to access your
  property immediately due to an emergency we will try to contact you but if we cant we may need to force entry. We will
  ensure your property is secure afterwards and complete any necessary repairs;

• Reporting any repairs immediately. You are responsible for any repairs that’s have caused damage because you delayed
  reporting them;

• Treating us, and our contractors, with respect and allowing us to carry out the repair in a safe environment;

• Ensure pets and other people are removed from the work area;

• Keeping the interior of the property, gardens and pathways in good, clean condition. You are responsible for any repairs
  that are needed because of you damage or neglect;

• Taking reasonable precautions to protect the property from damage from fire, frost or water;

• Ensuring you don’t cause blockages to pipes, drains or gullies for example by disposing of cooking oils down sinks and
  sanitary products, nappies and baby wipes down toilets, this maybe chargeable depending on the circumstance;

• Turning the water supply off if you cant turn a tap off;

• Moving your belongings where we need access to complete your repair, for example furniture, appliances and floor
  covering; and

• Repairs and maintenance to any alteration or improvement that you have carried out yourself with or without permission.

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